Higher Ed Academic Performance Management
Unlocking Financial Sustainability through Data
Suffolk University's path from buy-in to pay-off
About Suffolk University
Founded in 1906 as a law school with a mission to expand equity in education, Suffolk University has grown to become a world-class private research institution, continuing to prioritize underrepresented demographics. Suffolk serves approximately 4,500 undergraduate students, 1,100 graduate students, and 1,300 law students from its downtown Boston campus.
Suffolk University initially partnered with HelioCampus in 2019 to better understand their student lifecycle. Since then, they've sought out new challenges that could leverage data more effectively and answer important campus questions. They quickly identified the challenge of data accuracy, consistency, and completeness centering around how the university utilized data across schools when making difficult financial decisions. With this in mind, the university turned to HelioCampus to help address academic performance management.
How Suffolk University tackled financial sustainability with HelioCampus
Getting Started
In order to approach this project in the most effective way possible, Fireman and his team crafted a very specific process including starting with generating senior leadership buy-in, collecting feedback from their Deans, involving stakeholders in the model creation, and strategically rolling out the dashboards.
Increasing Efficiencies
With APM in place, every department could find ways to increase efficiencies by looking at faculty utilization and consolidation of low-enrollment classes, allowing deans to explore what faculty workloads were versus what they should be. This wasn’t just limited to course-level, entire programs were also being evaluated through this lens for financial viability.
One Source of Truth
This was critical because each school could no longer make their case based on how they sliced their own data. This really helped the university think through its strategic initiatives when driving enrollment, generating revenue, and managing costs.
The Next Steps
Academic Performance Management has brought clarity to the institution's discussions, as a well as a shared understanding of the metrics which inform decision making. The utilization of APM has shifted tough conversations away from the source of the data or quality of the data and, instead, allowed those conversations to be rooted in agreed-upon, understood information. Because of the ongoing partnership with HelioCampus, Suffolk University continues to explore new ways to synthesize data for informed solutions based in a singular understanding for the institution.